Bob Malmquist

Located in Atlanta, Bob is President of Competent Staffing Resource, Inc. and serves on the board of directors of both Competent Staffing Resource, Inc. and CSR Technologies, Inc.

Bob is one of the three principles who established CSR in 1996. Recognizing the need for uniqueness in the contract services industry, Bob developed priorities, strategic goals, mission statement and policies for the flat organization.

Bob is responsible for strategic planning, customer diversity, company procedures, and legal issues. He handles the daily business functions of CSR including obtaining master contract agreements with members of our customer base.

Bob’s career with Bell System spans 30 years in the Ameritech area. His background includes engineering, fiber technology, central office switching, toll transmission, power generation, outside plant, and test and control centers.

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Ron Hoff

Ron’s career spans more than 30 years in the Bell System, including more than 26 years in management positions.  He transferred to Bell South after serving eight years with New Jersey Bell.  His assignments covered switched and special services, new office installations, as well as the establishment of new centers.  Staff and executive support assignments provided experience in process design and improvement as well as new product development and introduction.

Working in our Birmingham, Alabama office, Ron is Vice President of Competent Staffing Resource, Inc. and serves on the board of directors of CSR Technologies, Inc.  He was one of the three principles to establish CSR in 1996.  Recognizing the need for contract services in the telecommunications industry, he helped develop the operational plans for the company.   He is responsible for product diversity and strategic planning, and continues to handle basic daily business functions of CSR; and was successful in obtaining long-term financial support for both CSR and CSRT.

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From his office in St. Augustine, Florida, Rick is Field Director with Competent Staffing Resource, Inc. He is responsible for job placement, customer relations, review of detailed job requirements, contractor screening and interviews, supporting other Field Directors, and directing client projects in the field. After nearly 31 years’ experience in various aspects of the telecommunications industry, including ten years with New Jersey Bell and twenty-one with BellSouth, Rick retired in July 2000 and joined CSR that same month.

With BellSouth, Rick held positions of increasing responsibility in Operator Services, Customer Services, and Staff and Network Operations. Rick’s primary expertise is in the areas of Central Office Operations and Network Center Operations. At the time of his retirement from BellSouth, Rick had responsibility for Florida’s Business Repair Centers and the Service Management organization.  

Rick also co-chaired BellSouth’s Network Centers Redesign initiative, which resulted in the streamlining of numerous centers into what are now known as the Network Reliability Centers, the Access Customer Advocate Centers, and the Business Repair Centers. Rick has most recently worked with a major telecommunications company to redesign their broadband organizational structure, and to identify opportunities for significant cost reductions through right-sizing and process improvements.

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Located in Atlanta, Tom is Vice President Operations with Competent Staffing Resource, Inc.  He is responsible for job placement, customer relations, review of detail job requirements, contractor screening and interviews, supporting the Field Directors, and directing client projects in the field. In addition, Tom prepares formal cost and time estimates for customers on large region wide projects and contracts.

Tom joined CSR in September 2000. His areas of expertise are Transport Tier 2 Technical Support, Special Services Center Management, personnel development, and Data Communications. He retired from BellSouth after 35 years of various craft, management and equipment engineering positions. Tom developed and implemented the first regional tier two data technical support group in BellSouth. He served as a process team member to develop and implement the Data Customer Support Center for fast packet data services (Frame Relay, ATM, SMDS). Tom also served as technical advisor to the BellSouth test set approval team.

Tom has a Bachelors Degree in Mathematics from the University of North Carolina at Asheville.

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Operating out of our Atlanta office, Paul is a field director with Competent Staffing Resource. He recently retired from Nortel Networks where he spent six years in professional services sales to BellSouth. His responsibilities there included selling professional services related to central office conversions and activities within the CO environment. This involved standardizing a conversion team to assist BellSouth with lines, trunks, PBX testing, and SLC integration.

Paul’s extensive background covers a broad range of expertise covering translations assistance, NPA conversions, CO equipment cleanup from contaminants, equipment removal and relocation, and analysis of CO equipment proficiency. He has experience in engineering (SAE) of DMS hardware and software and served as project manager for a network-wide conversion for British Telecom that converted the company’s system from numerous PBXs to one Centrex-based system. He spent two years with Nortel involved in installations, system testing, and converting Lucent 1As to DMS equipment, and upgrading processors.

Prior to his tenure with Nortel, Paul worked for BellSouth as a maintenance engineer with responsibility for DMS office maintenance, and as an equipment engineer responsible for switching office additions throughout Georgia. His career began with Western Electric where he worked on the Cross Bar, 1 ESS, 1A ESS, and 5ESS switching.

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Max is a retired businessman with a degree in accounting.  He has successfully owned and operated insurance agencies, payroll services, employee leasing companies, and auditing services throughout the southeast. He recently sold his restaurant and now concentrates on well-deserved retirement activities.

Max lives in Gainesville, Georgia and served as past Treasurer of Competent Staffing Resource, Inc. and is now Chairman of the board of directors for CSR Technologies, Inc. Max was one of the three principles to establish CSR and his experience and guidance was key in establishing the fundamental business aspects. He is not active in the daily operations, but continues to be involved in the financial strength of the company.

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